Navigating the intricate process of relocating employees to Norway, especially when it involves an entire family securing necessary visas, can be a daunting undertaking. The Norwegian Directorate of Immigration (UDI) and the Visa Application Centre (VFS Global) are key entities in this journey. Once visa applications are approved, the crucial step of the VFS handover — the official collection of passports and supporting documents — marks a significant milestone. This article will meticulously guide you through this process, ensuring a smooth transition for your relocating employees and their families.
The VFS handover is the final stage in the visa application process where applicants collect their passports and any accompanying documents from the Visa Application Centre (VFS Global). For Norwegian visas, this usually means that UDI has processed and approved the visa applications, and VFS Global is now responsible for returning the physical documents. This is a critical step that requires careful attention to detail to ensure no issues arise during collection.
The Role of VFS Global
VFS Global acts as an outsourced service provider for many embassies and consulates worldwide, including those representing Norway. Their primary role in the visa application process is to streamline the submission and collection of applications and documents. For Norwegian visas, VFS Global typically handles appointment scheduling, document collection, biometric data capture, and, most importantly for this discussion, the handover of passports and visa stickers (if applicable) once the application has been decided upon by UDI. They are the physical point of contact for applicants to retrieve their finalized travel documents.
The Significance of the Handover for Family Visas
When an entire family is relocating, the VFS handover becomes even more critical. It’s not just one individual’s passport at stake, but potentially multiple passports, each belonging to a different family member. This requires meticulous coordination to ensure all necessary documents are collected correctly and accounted for. Delays or errors at this stage can have significant repercussions on travel plans and the overall relocation timeline. Therefore, understanding the specific requirements for collecting multiple family passports is paramount.
Pre-Handover Preparation: What to Expect
Before even attending the VFS handover appointment, extensive preparation is necessary. This begins the moment you receive notification that your visa applications have been approved. The approval notification will typically guide you on the next steps, including how to book your handover appointment. Understanding the required documentation for the handover itself is crucial. This usually includes appointment confirmation, personal identification for each applicant, and potentially the original visa application reference numbers.
Booking Your VFS Handover Appointment
The process of booking a VFS handover appointment is as vital as the handover itself. This is the scheduled time you will visit the VFS Global center to collect your passports. Incorrect booking or missing the appointment can lead to significant delays and complications.
Navigating the VFS Online Portal
Most VFS Global centers operate through an online appointment booking system. The UDI, or the relevant Norwegian immigration authority, will typically direct applicants to the specific VFS Global website for their region. Upon visiting the website, you will need to create an account or log in if you already have one. The system will then guide you through selecting the service you require – in this case, passport collection or visa handover.
Selecting the Right Appointment Type for Families
When booking for an entire family, it is essential to select the correct appointment type. Some VFS centers may require a single appointment slot per family, while others might require separate bookings for each family member, particularly if they have individual application reference numbers. It is vital to carefully read the instructions on the VFS website or contact their customer service to confirm the correct procedure for family bookings. Failing to do so could result in being turned away or having to reschedule.
Understanding Appointment Availability and Time Slots
Appointment availability can vary significantly depending on the VFS center’s location and the time of year. During peak relocation periods, slots can fill up quickly. It is advisable to book your appointment as soon as you receive confirmation of your visa approval. Be prepared to be flexible with your desired date and time. Some VFS centers offer different appointment slots, including those during business hours and potentially extended hours.
Essential Information Needed for Booking
To successfully book your VFS handover appointment, you will typically need the following information for each family member:
- Full Name: As it appears on the passport and visa application.
- Date of Birth: For verification purposes.
- Passport Number: The number of the passport that was submitted with the visa application.
- Visa Application Reference Number: This is a unique identifier for each application, usually provided at the time of submission.
- Contact Information: Email address and phone number for appointment confirmations and any updates.
- Nationality:
The booking system will prompt you to enter this information accurately. Double-checking all details before confirming the booking is highly recommended.
What to Bring on the Day of the VFS Handover

The day of your VFS handover appointment requires careful preparation. Bringing the correct documents and necessary identification will ensure a smooth and efficient collection process.
Required Identification for All Applicants
Each family member collecting their passport must have valid, government-issued identification. This typically includes:
- Original Passport: The passport that was submitted with the visa application.
- Valid Photo ID: This could be a driver’s license, national ID card, or another official identification document that bears a photograph.
If a minor is collecting their passport and is unable to provide their own photo ID, a parent or legal guardian must be present and provide their identification.
Appointment Confirmation and Application Reference Details
You will need to present proof of your appointment. This is usually in the form of a:
- Printed Appointment Confirmation: Many VFS centers require a printed copy of the appointment confirmation email or booking summary.
- Visa Application Reference Numbers: It is a good practice to have all the original visa application reference numbers readily available, either in print or clearly accessible on your mobile device. This can expedite the process if the VFS staff need to cross-reference your file.
Authorization Letters for Third-Party Collection
In rare circumstances, a family member may not be able to attend the handover in person. In such cases, a third party might be authorized to collect the passports. This typically requires:
- Written Authorization Letter: A signed letter from the applicant authorizing a specific individual to collect their passport.
- Identification of the Authorized Person: The authorized individual must present their own valid photo ID.
- Copies of the Applicant’s Identification: A clear copy of the applicant’s passport and other relevant identification might also be required.
It is crucial to check the specific VFS Global center’s policy on third-party collection, as requirements can vary.
Any Outstanding Fees or Payment Proof
Although the VFS handover is for collecting approved documents, there might be instances where minor administrative fees are still payable at the center. It is advisable to:
- Inquire about Potential Fees: Before your appointment, check the VFS website or contact their customer service to confirm if any additional fees are applicable.
- Carry Payment Methods: If fees are expected, be prepared with the accepted payment methods (e.g., cash, credit card).
Preparing Children for the Handover
For families, ensuring children are prepared for the VFS handover process can make the experience more manageable.
Explaining the Process to Children
Age-appropriately explain to your children that they will be going to a special office to pick up their new travel documents. Emphasize that this is an exciting step towards their new adventure in Norway. Avoid overly complex explanations that might cause anxiety.
Keeping Children Comfortable
VFS centers can sometimes involve waiting times. Pack snacks, drinks, and perhaps a small, quiet toy or book to keep children entertained and comfortable while waiting.
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The VFS Handover Appointment: Step-by-Step

The actual VFS handover appointment is a straightforward process if you are well-prepared. Understanding each step will help alleviate any potential stress.
Arrival and Security Checks
Upon arrival at the VFS Global center, you will likely undergo a security check, similar to airport security. This involves depositing bags and electronic devices into a scanner. It is advisable to bring only essential items to minimize any delays.
Document Verification and Check-in
At the reception or designated counter, you will present your appointment confirmation and identification. The VFS staff will verify your identity and check the accuracy of your application details. They may also ask for your visa application reference numbers.
Waiting for Your Turn
After check-in, you will be directed to a waiting area. VFS centers typically use a queue management system, where you will be called to a counter when it is your turn. Be patient and attentive to announcements.
Receiving Your Passport and Visa Documents
This is the most crucial part of the handover. When your number is called, you will proceed to a designated counter. The VFS staff will retrieve your passport and any accompanying visa documentation. They will then:
- Verify Passport Details: Ensure the passport is indeed yours and that the details match your application.
- Check Visa Sticker/Stamp: If a visa sticker is affixed to your passport, they will allow you to examine it to confirm that it is correct and that your personal details on the visa are accurate.
- Provide Supporting Documents: If any original supporting documents were held by the authorities during the application process, they might be returned at this stage.
Important Checks to Perform Immediately
Before leaving the VFS center, it is imperative to perform the following checks on each passport:
Verifying Personal Details on the Visa
Crucially, meticulously check that your name, passport number, date of birth, and the visa validity dates (entry and exit) are all correct on the visa sticker or stamp in your passport. Any discrepancies, however minor, must be reported to the VFS staff before leaving the premises.
Confirming the Correct Visa Type and Validity
Ensure that the visa type issued is the one you applied for and that its validity period aligns with your intended stay and entry dates. Double-check the number of entries permitted.
Checking for Any Omissions or Errors
Review all visa-related information for any other potential errors or omissions. This includes checking photographs if they are affixed to the visa.
Addressing Any Issues or Discrepancies
If you notice any issues or discrepancies, do not hesitate to bring them to the attention of the VFS staff immediately. They are there to assist you in resolving such matters before you leave the center. Be polite but firm in explaining the issue.
Post-Handover Procedures and Next Steps
| Family Members | Visa Type | Appointment Date | Appointment Time |
|---|---|---|---|
| John Doe | Tourist Visa | 15/08/2022 | 10:00 AM |
| Jane Doe | Student Visa | 15/08/2022 | 10:00 AM |
| Jack Doe | Work Visa | 15/08/2022 | 10:00 AM |
The VFS handover is a significant milestone, but it’s not the absolute final step in your relocation journey. There are crucial post-handover procedures and subsequent actions to consider.
Finalizing Travel Arrangements
Once you have successfully collected your passports with the appropriate visas, you can now finalize your travel arrangements. This includes booking flights, confirming accommodation, and making any necessary arrangements for your arrival in Norway.
Coordinating Family Travel
When dealing with family visas, coordinating the travel of all family members is paramount. Ensure that all passports have the correct visas and that travel dates are synchronized, especially if there are any conditional elements to the visas.
Informing Your Employer and Relocation Team
It is important to communicate the successful completion of the VFS handover to your employer’s HR department or designated relocation coordinator. This allows them to update their records and make any necessary adjustments to the relocation timeline.
Understanding Entry Requirements into Norway
While the visa grants you permission to enter Norway, it’s wise to be aware of any specific entry requirements that may be in place at the time of your arrival, such as health declarations or specific customs regulations.
The Importance of a Smooth Integration
The VFS handover signifies the physical acquisition of the means to travel, but the true success of a relocation lies in the smooth integration of your employees and their families into Norway.
NLS Norway Relocation Group: Your Expert Partner in Norwegian Relocation
The process of obtaining Norwegian visas and managing the associated administrative tasks, such as the VFS handover, can be complex and time-consuming. For companies with employees relocating to Norway, especially in the latter stages of their visa application process, having expert support is invaluable. We at the NLS Norway Relocation Group specialize in facilitating seamless relocations to Norway. Our comprehensive services are designed to alleviate the burden from both the employer and the relocating employees, ensuring a successful transition.
Our Expertise as Norway Relocation Project Leaders
As dedicated Norway relocation project leaders, we manage the entire relocation process from start to finish. This includes navigating the intricacies of visa applications, coordinating with immigration authorities, and ensuring all administrative milestones, such as the VFS handover, are managed efficiently. Our proactive approach minimizes risks and delays, allowing your employees to focus on their new roles and settling into life in Norway.
Leveraging Our Norwegian Legal Partners
Understanding Norwegian legal frameworks is crucial for any relocation. We work closely with our trusted Norwegian legal partners, who provide expert guidance on immigration law, employment contracts, and any other legal requirements related to foreign nationals working and residing in Norway. This collaboration ensures that all legal aspects of your employees’ relocation are handled meticulously, providing you with peace of mind.
Navigating Norwegian Tax Regulations with Our Tax Partners
The tax implications of relocating employees to Norway can be complex. We partner with leading Norwegian tax specialists who possess in-depth knowledge of the Norwegian tax system. They provide tailored advice to both employers and employees regarding tax registrations, deductions, and compliance, ensuring that all tax obligations are met correctly and efficiently, thereby avoiding potential future complications. Our tax partners help in optimizing tax structures for expatriates and ensuring compliance with local legislation.
Comprehensive Support for the VFS Handover and Beyond
We understand that the VFS handover is a critical but just one part of a larger relocation puzzle. We offer comprehensive support in preparing for and executing the VFS handover for your employees’ entire families. This includes:
- Guidance on Booking Appointments: Assisting your employees in navigating the VFS online portal to book the correct appointments for family members.
- Checklists for Required Documents: Providing clear and concise checklists of all necessary identification and documentation for the handover.
- Troubleshooting and Support: Being available to address any queries or issues that may arise during the booking or collection process.
- Post-Handover Coordination: Helping to coordinate the immediate next steps following the passport collection, ensuring a smooth transition into travel and arrival in Norway.
By partnering with the NLS Norway Relocation Group, companies can significantly reduce the administrative burden and stress associated with employee relocations to Norway. Our deep understanding of the Norwegian landscape, combined with our network of specialized partners, makes us the ideal choice for leading your employees’ relocation projects. We ensure that the VFS handover and all subsequent steps are executed with precision and efficiency, paving the way for a successful and positive experience for your relocating workforce.
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