Privacy Policy

Last Updated: March 26, 2026

At NLS Norway Relocation Group AS (“we”, “us”, or “our”), safeguarding your privacy and protecting your personal data is a top priority. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the rights you hold under the EU General Data Protection Regulation (GDPR) and the Norwegian Personal Data Act (Personopplysningsloven).

1. Contact Information

If you have any questions, concerns, or wish to exercise your privacy rights, please reach out to us:

• Company Name:NLS Norway Relocation Group AS
• Address:Tordenskiolds gate 2, 0160 Oslo
• Email:info@nlsnorwayrelocation.no
• Phone:+47 90814756

If you are an active client, you can also reach out directly to your assigned consultant for immediate assistance.

2. Our Role: Controller vs. Processor

Depending on the service provided, our role under the GDPR may vary:

• Data Controller:When we determine the purposes and means of processing your personal data (e.g., direct client agreements), we act as the Data Controller.
• Data Processor:When we process personal data strictly on behalf of your employer or a third-party management company, we act as a Data Processor, operating under a formal Data Processing Agreement.

3. Personal Data We Collect

To provide our services effectively, we may collect the following categories of personal data:

• Identity and Contact Data:Full name, date of birth, national identity numbers (e.g., D-number or personal number), passport details, email address, phone number, and physical address.
• Employment Information:Job title, employer details, work location, and assignment specifics.
• Financial Data:Bank account details and billing information necessary for managing leases, deposits, or local utilities.
• Family Information:Details regarding your spouse, partner, or dependents (including children) when required for relocation, immigration, or school registration. We will always seek separate consent from your spouse/partner when required by law.
• Special Categories of Data:We generally avoid collecting sensitive data (such as health data or union membership). However, if strictly necessary for legal compliance or specific service delivery (e.g., specific immigration requirements), we will process this under explicit consent or legal obligation (Article 9 GDPR).

4. How We Collect Your Data

We gather personal information through various channels:

• Directly from you via secure forms, emails, phone calls, or our digital platforms.
• From your employer, HR department, or global mobility partners.
• From public authorities, landlords, or necessary third-party service providers.

5. Why We Process Your Data and Our Legal Basis

Under Article 6 of the GDPR, we must have a valid legal ground to process your data. We rely on the following:

• Fulfillment of Contract (Art. 6(1)(b)):To deliver the services you or your employer have requested, such as housing searches, utility setups, and relocation logistics.
• Legal Obligation (Art. 6(1)(c)):To comply with Norwegian laws, including tax reporting, local registrations, and immigration formalities.
• Legitimate Interests (Art. 6(1)(f)):To improve our services, maintain secure IT systems, and manage daily business communications.
• Consent (Art. 6(1)(a)):For non-essential services, marketing, or the use of tracking cookies. You may withdraw your consent at any time.

6. Sharing Your Information

We do not sell your data. We only share it with trusted third parties when necessary to facilitate your relocation:

• Public Authorities:Including the Norwegian Tax Administration (Skatteetaten), the Norwegian Directorate of Immigration (UDI), police, and local registration offices.
• Service Partners:Landlords, real estate agents, utility companies, banks, and insurance providers.
• Subcontractors:IT service providers, secure cloud storage hosts, and cleaning/maintenance crews. All subcontractors are bound by strict Data Processing Agreements.

7. International Data Transfers

Our primary operations are based in Norway and the European Economic Area (EEA). If your specific case requires us to transfer data outside the EEA, we ensure your data remains protected by implementing legally approved safeguards, such as the EU Commission’s Standard Contractual Clauses (SCCs).

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal mandates.

• Service Data:Kept until the conclusion of your assignment/contract, plus a standard administrative period to handle any post-service inquiries.
• Financial Data:Retained for 5 years as mandated by the Norwegian Accounting Act (Bokføringsloven).

9. Data Security

We implement robust technical and organizational measures to safeguard your personal data against unauthorized access, loss, or alteration. We strongly advise using our secure portals rather than standard email when transmitting highly sensitive documents like passport copies.

10. Your Privacy Rights

Under the GDPR, you have the right to:

• Accessthe personal data we hold about you.
• Rectifyany inaccurate or incomplete data.
• Eraseyour data (the “right to be forgotten”), subject to legal retention requirements.
• Restrictor Object to certain types of processing.
• Data Portability, allowing you to receive your data in a structured, machine-readable format.
• Withdraw Consentat any time, without affecting the lawfulness of processing based on consent before its withdrawal.

11. Complaints

If you have concerns about our data processing practices, please contact us first so we can resolve the issue. You also have the right to lodge a formal complaint with the Norwegian Data Protection Authority (Datatilsynet):

• Website:datatilsynet.no
• Address:Postboks 458 Sentrum, 0105 Oslo, Norway

12. Updates to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The most current version will always be published on our website.